Primary Care
Womens Health
Nutrition Support

Relationship-based family primary care for individuals and families in Oliver Springs, Coalfield, and the surrounding East Tennessee region.

A small East Tennessee clinic for individuals and families who want primary care that isn’t rushed or one-size-fits-all. We care for children through older adults, take time to listen and explain, and build practical plans that may include medication, nutrition, lifestyle changes, and specialist coordination when needed.

Primary Demographic
  • East Tennessee adults seeking a long-term primary care home
  • Families who want one clinic for children, adults, and older relatives
  • Patients frustrated by rushed visits and fragmented care
  • Cash-pay or high-deductible patients who want straightforward primary care
Last Updated

May 2026

Active Status

Accepting new patient applications

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at A glance

Key facts about One Heart Primary Care

01

Opened in July 2020 in Oliver Springs, Tennessee.

02

Founded by Laura Jones, FNP, after four years as a U.S. Navy nurse.

03

NP-led family primary care for children, adults, and older adults.

04

Serves Oliver Springs, Coalfield, and the surrounding East Tennessee region.

05

About 700 patients in the practice, grown largely by word of mouth.

06

New-patient visits are scheduled for one hour.

07

Typical follow-up visits run 30 to 45 minutes.

08

Only two new patients are scheduled per day to protect visit time.

Key pages

Our Story
Services
Our Team
FAQs
The problem we solve

Too many people are trying to manage their health without a true primary care home.

For many individuals and families in East Tennessee, healthcare feels pieced together. Appointments are short, concerns get brushed past, and people are left trying to connect labs, symptoms, medications, specialist visits, and everyday habits on their own. That makes it harder to catch problems early, understand what is actually driving them, and stay consistent with care over time.

01

Rushed care misses the full picture

When visits are brief, people often leave with unanswered questions or a prescription but little understanding of what is going on. That can be especially discouraging when symptoms are ongoing and the first easy answer does not fit.

02

Families get pulled into fragmented care

Without one clinic helping connect the dots, care can become scattered across urgent care, specialists, and separate offices for different needs. That means more confusion, more repetition, and more chances for important details to get lost.

03

Everyday barriers make routine care harder

Insurance questions, outsourced labs, unclear access, and cost concerns can all get in the way of basic care. When routine visits feel complicated or expensive, people are more likely to delay care until problems have grown.

Feel heard. Get a real plan.

We deliver relationship-based family primary care with hour-long new patient visits, in-office labs, lifestyle and nutrition guidance, and specialist coordination when needed—so care is more thorough, practical, and consistent over time.

How it works

We start with fit, build a clear care plan, and stay involved over time.

Step 01

Start with a fit check

New patients begin with an application and insurance review. That helps us make sure One Heart is the right primary care home for your needs and that expectations are clear on both sides.

Step 02

Take the time to assess

Your first visit is built to understand the full picture, not just the immediate complaint. We review your history, talk through symptoms, order labs when needed, and explain what may be driving the problem.

Step 03

Follow through with ongoing care

After the visit, we put the next steps into action through follow-ups, routine care, and specialist coordination when needed. The goal is steady, practical care from a provider who already knows you.

Services

What One Heart Primary Care does

One Heart Primary Care provides ongoing family primary care with room for prevention, everyday sick visits, chronic-condition support, and follow-through when care gets more complex. The practice also offers selected women’s health services, physicals, in-office lab work, lifestyle guidance, and telehealth for established patients when appropriate.

01

Annual and preventive care

Adult annual exams, Medicare annual reviews, well-child visits, and routine physicals to track health over time and catch issues early.

02

Sick visits and acute care

Office visits for common illnesses and urgent-care-type concerns during regular hours, with treatment based on what is actually needed.

03

Chronic condition support

Ongoing care for concerns like blood pressure, blood sugar, and other long-term health issues, with practical follow-up and education.

04

Women’s health services

Basic women’s health care including Pap smears, breast exams, and menopause or hormone-related education and support.

05

Nutrition and weight-loss guidance

Lifestyle-focused support around food, movement, habits, and lab review to help patients make realistic changes.

Key Concepts

Key concepts in One Heart Primary Care’s approach

What is a medical home?

A medical home is a primary care clinic you return to over time for preventive care, sick visits, ongoing health concerns, and help coordinating outside care when specialists are involved.

What does relationship-based primary care mean?

It means care is built around continuity, listening, and time. The goal is for patients to be known over time rather than starting over at every visit.

What does traditional meets functional mean?

It means using standard medical care when it is needed while also paying close attention to food, stress, sleep, movement, labs, and other daily factors that affect health.

Why do annual visits matter?

Annual visits help establish a clear baseline, review prevention needs, and catch changes early. They also give the clinic a better picture of what you look like when you are well, not only when you are sick.

When is telehealth appropriate?

Telehealth can help with selected follow-ups, lab review, and certain concerns for established patients, especially when travel is involved. Some symptoms still need an in-person exam, testing, or local evaluation.

What does less is more mean in treatment?

It means medication and antibiotics are used thoughtfully, not automatically. The clinic looks at whether education, monitoring, and lifestyle changes may help before defaulting to another prescription.

Knowledge Base

Topical Expertise

Relationship-Based Family Primary Care

Relationship-based family primary care is ongoing care built around listening, prevention, sick visits, chronic-condition support, and continuity over time. At One Heart Primary Care, this model gives individuals and families in East Tennessee a local medical home where traditional medicine, practical lifestyle support, and whole-person care can work together.

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Traditional Meets Functional Primary Care

Traditional meets functional primary care is a grounded care philosophy that respects standard medicine while also considering nutrition, habits, labs, stress, sleep, movement, and the bigger picture of a patient’s health. At One Heart Primary Care, this approach is used to help East Tennessee individuals and families feel heard, educated, and supported without forcing an all-or-nothing choice between medication and lifestyle care.

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Annual Physicals and Preventive Care

Annual physicals and preventive care help patients understand what their health looks like before a problem becomes urgent. At One Heart Primary Care, these visits include age-appropriate exams, lab conversations, lifestyle education, and a clearer plan for what to do next.

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Nutrition and Weight-Loss Support in Primary Care

Nutrition and weight-loss support in primary care helps patients connect food, labs, habits, and long-term health instead of treating weight as a number by itself. At One Heart Primary Care, this support is educational, individualized, and grounded in the belief that food, movement, stress, sleep, and medication decisions should be discussed together.

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Primary Care Coordination With Specialists

Primary care coordination helps patients keep their care organized when referrals, records, specialists, labs, and follow-up plans become difficult to manage. One Heart Primary Care approaches coordination as part of being a long-term medical home for individuals and families in East Tennessee.

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Telehealth for Established Primary Care Patients

Telehealth at One Heart Primary Care is used as a practical continuity tool for established patients when a virtual visit is clinically appropriate. It can help with selected follow-ups, lab reviews, and some travel-related concerns, while still respecting the limits of care that requires an in-person exam.

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In-depth Insights

Focused exploration of specific ideas, challenges, and misconceptions. Each insight goes beyond basic explanation to examine what is often misunderstood, why it matters, and how it plays out in real-world situations.

Why primary care should not feel like urgent care with a chart

Primary care can miss the bigger picture when it only sees a person at their sickest. This insight explains why annual care, continuity, and a known baseline matter for families who want more than a rushed sick visit.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What longer visits change when a patient has been brushed off before

Longer primary care visits can change the care experience for patients who feel dismissed, especially when basic labs or quick explanations have not matched how they feel. This insight explains why time, history, listening, and follow-up matter in relationship-based care without pretending that every answer is simple.

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Created On
May 8, 2026
Updated On
May 8, 2026
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The difference between being open-minded and being anti-medicine

Being open-minded in primary care means being willing to consider lifestyle, nutrition, labs, medication, and specialist input without turning any one of them into the only answer. For One Heart Primary Care, that distinction matters because traditional medicine and functional support are strongest when they are used thoughtfully, not treated like opposing teams.

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Created On
May 8, 2026
Updated On
May 8, 2026
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Why food advice is not the same as medical nutrition support

Food advice often tells patients what to eat, while medical nutrition support helps them understand how food patterns, labs, medications, and daily habits fit together. This insight explains why plain education about carbs, protein, sugar, and lifestyle change can be more useful than vague diet instructions or shame.

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Created On
May 8, 2026
Updated On
May 8, 2026
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When less medication is better care, and when it is not

This insight explains One Heart Primary Care’s view that medication should be used thoughtfully instead of automatically. It draws the line between avoiding unnecessary prescriptions and recognizing when medicine is the right, responsible part of care.

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Created On
May 8, 2026
Updated On
May 8, 2026
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Why a sinus infection usually should not be decided on day one

Early congestion often feels like a sinus infection, but One Heart Primary Care’s approach is that a true sinus infection usually takes time to declare itself. This insight explains why antibiotics are not always the first answer on day one and how patient education can prevent unnecessary medication.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What parents miss when a sports physical is treated like paperwork

A sports physical is easy to treat as a school requirement, but it can reveal health details that matter for a young athlete’s safety. This insight explains why concussion history, age-specific requirements, baseline health, and an unrushed review deserve more attention than the form itself.

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Created On
May 8, 2026
Updated On
May 8, 2026
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Why a family medical home matters more in a small town

A family medical home matters differently in a small town because care is often personal, local, and connected across generations. This insight explains why one clinic knowing the family over time can reduce fragmentation, support prevention, and make healthcare feel less disconnected.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What telehealth can do for established patients, and what it cannot

Telehealth at One Heart Primary Care is best understood as a continuity tool for established patients, not a replacement for hands-on primary care. It can make follow-up, lab review, and selected travel-related concerns easier, but some symptoms still need an in-person exam, testing, or higher-level care.

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Created On
May 8, 2026
Updated On
May 8, 2026
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Why cash-pay patients often want simplicity more than a program

Cash-pay patients are often assumed to want a membership or recurring care plan, but many value independence, clear visit costs, and fewer billing surprises more. This insight explains why simple pay-as-you-go primary care, in-office labs, and transparent expectations can matter more than a formal program.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What an annual physical can show that a sick visit cannot

An annual physical gives primary care a baseline for what a patient looks like when they are not in crisis. That context can make future sick visits, lab reviews, lifestyle conversations, and care coordination more useful.

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Created On
May 8, 2026
Updated On
May 8, 2026
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Why women’s health should not always require a separate clinic

Basic women’s health does not always have to be separated from primary care when the concern fits the scope of a family clinic. This insight explains how Pap smears, breast exams, menopause education, and cautious hormone conversations can belong inside an ongoing medical home.

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Created On
May 8, 2026
Updated On
May 8, 2026
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How primary care helps when too many specialists are involved

When several specialists are involved, patients can end up with more information but less clarity. This insight explains how relationship-based primary care helps organize records, referrals, and follow-through so the bigger picture does not get lost.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What patients should understand about an NP-led primary care clinic

An NP-led primary care clinic is not simply a smaller version of a physician-led office; it reflects a different training path, bedside perspective, legal scope, and way of making care decisions. At One Heart Primary Care, that distinction matters because the clinic’s approach is built around listening, education, careful boundaries, and knowing when primary care is enough versus when specialist involvement is needed.

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Created On
May 8, 2026
Updated On
May 8, 2026
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What faith-forward care should feel like in the exam room

Faith-forward care is healthiest when it is offered with humility, consent, and clear medical judgment. This insight explains how prayer and spiritual concern can support whole-person primary care without becoming pressure, performance, or a replacement for clinical care.

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Created On
May 8, 2026
Updated On
May 8, 2026
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About

Built on relationship, shaped by real-world care

Care focused on your healthiest, fullest life.
Care focused on your healthiest, fullest life.

One Heart Primary Care is an East Tennessee family clinic built around a simple conviction: primary care should know the person, not just the problem. The practice opened in 2020 and grew as patients looked for a medical home that felt more personal, more thoughtful, and less rushed than the care they were used to.

The clinic is led by Laura Jones, a family nurse practitioner whose background includes bedside nursing, military service, and work in independent primary care. That experience informs a practical style of care that takes prevention seriously, pays attention to patterns over time, and makes room for education instead of defaulting to a quick prescription.

People will be heard when they walk in this office and I don't quit.

Today, One Heart Primary Care serves individuals and families across Oliver Springs, Coalfield, and the surrounding region with preventive visits, sick care, routine physicals, women’s health support, in-office labs, and coordination when specialist care is needed. The practice stays intentionally selective about fit so it can protect time, continuity, and the kind of patient relationship its model depends on.

Noteworthy Talking Points

  • NP-led primary care with a hands-on bedside perspective
  • Longer visit structure, including one-hour new patient appointments
  • Bridge approach that respects both traditional medicine and lifestyle-based support
  • Telehealth used mainly for continuity with established patients
  • Faith is part of the clinic’s worldview, with prayer offered when welcomed

Summary

One Heart Primary Care is a relationship-first family primary care clinic serving East Tennessee. It provides ongoing, practical medical care with an emphasis on listening carefully, explaining clearly, and helping patients make sense of both immediate concerns and long-term health.

Frequently Asked Questions

Common questions, answered directly.

Who does One Heart Primary Care see?

We provide primary care for children, adults, and older adults. Many patients come to us looking for a long-term medical home for themselves or their family.

What kinds of visits do you offer?

We offer annual exams, well-child visits, sick visits, sports and selected pre-employment physicals, basic women’s health visits, nutrition and weight-loss support, and ongoing primary care for chronic concerns.

Do you accept insurance?

Yes. We accept Medicare and many major commercial plans, but coverage can vary by plan. It’s best to call the office so we can check your insurance before scheduling.

Do you offer cash-pay visits?

Yes. There are cash-pay options for patients who do not want to use insurance or have high-deductible coverage. The office can explain current pricing and whether in-office labs may help lower outside lab costs.

Can I do a visit by telehealth?

Sometimes. Telehealth is mainly for established patients and works best for lab review, some follow-ups, and certain travel-related situations. Some problems still need an in-person exam.

How do new patients get started?

New patients start with an application process. This helps the office review fit, check insurance, and schedule care in a way that protects time and continuity for patients already in the practice.

One Heart Primary Care

Be Heard. Get Care That Takes the Time to Get It Right.

Visit oneheartprimarycare.com

Contact Us
Visit oneheartprimarycare.com